Burgess Manor
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds53
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Eating disorders, Mental health conditions, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2020-01-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People who know the home speak warmly about the caring approach they see from staff members. There's a sense that the team genuinely wants to make a difference in residents' lives.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership70
- Resident happiness55
What inspectors found
Inspected 2020-01-23
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2022 inspection. This domain covers whether care plans are personalised and up to date, whether staff have the right training, whether residents' health needs are met, and whether food and drink are adequate. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and eating disorders, which implies a requirement for broad and specific staff training. The published report does not describe the content of any training programme, the frequency of care plan reviews, or any specific examples of healthcare being accessed for residents. The Good rating confirms inspectors were satisfied, but the detail behind that judgement is not available.Is this home caring?
Burgess Manor was rated Good in the Caring domain at the February 2022 inspection. This domain assesses whether staff treat people with kindness and respect, whether privacy and dignity are maintained, and whether people are supported to be as independent as possible. The published inspection text does not include any direct observations of staff interactions, any quotes from residents or relatives, or any specific examples of dignified care in practice. The Good rating indicates inspectors were satisfied with what they found. Without the supporting detail, it is not possible to describe what caring looks like day to day at this home.Is the home responsive?
The Responsive domain was rated Good at the February 2022 inspection. This domain covers whether the home supports people to have a meaningful life, including activities, social engagement, and individual care. It also covers whether the home responds appropriately to complaints and whether end-of-life care is planned. The home lists a wide range of specialisms, which suggests the resident group has varied and complex needs requiring individually tailored support. The published inspection text does not describe any specific activities, any one-to-one engagement provision, or any approach to end-of-life planning. The Good rating confirms inspectors found the home met the standard, but no supporting detail is available.Is the home well-led?
Burgess Manor was rated Good in the Well-led domain at the February 2022 inspection, having previously been rated Requires Improvement. The home has a named Registered Manager (Miss Emma Louise Patterson) and a named Nominated Individual (Miss Lorna Mulholland), indicating an identifiable leadership structure. The improvement from Requires Improvement to Good across all five domains at this inspection suggests a significant positive change in governance and culture. The published text does not describe the manager's visibility, staff culture, how the home handles complaints, or how it uses feedback to improve. The inspection date of February 2022 means these findings are now over three years old.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults of all ages, including those under 65. They support people with sensory impairments, eating disorders, and physical disabilities alongside their dementia and mental health services. For those living with dementia, Burgess Manor offers specialist support as part of their broader approach to complex care needs. The home has experience working with residents who have dementia alongside other conditions. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Burgess Manor has achieved a Good rating across all five domains, an improvement from its previous Requires Improvement rating, which is a meaningful step forward. However, the published inspection report contains very limited specific evidence, so scores reflect the rating improvement and confirmed Good status rather than detailed, observed examples of care in practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People who know the home speak warmly about the caring approach they see from staff members. There's a sense that the team genuinely wants to make a difference in residents' lives.
What inspectors have recorded
How it sits against good practice
With such a range of specialisms, it's worth visiting to see how they might support your loved one's specific needs.
Worth a visit
Burgess Manor, on Fleetwood Road in Southport, was rated Good across all five inspection domains at its most recent inspection in February 2022. This is a meaningful improvement from its previous Requires Improvement rating and covers safety, staffing, care quality, activities, and leadership. The home cares for up to 53 people and holds a broad range of specialisms including dementia, mental health conditions, and physical disabilities. The main limitation of this report is that the published inspection text is very brief and contains almost no specific observations, quotes, or examples to show what life is actually like at Burgess Manor. A Good rating is a real marker of progress, but it tells you the home met the threshold; it does not tell you whether staff know your parent by name, whether the food is eaten with enjoyment, or whether there is someone doing one-to-one activities on a quiet afternoon. Before making a decision, visit in person, ask to see last week's actual staffing rota (not the template), and ask the manager directly how they have maintained the improvement since the 2022 inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Burgess Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Burgess Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting complex needs with genuine care and warmth
Burgess Manor – Your Trusted nursing home
When you're looking for specialist care that goes beyond the basics, Burgess Manor in Southport offers support for a wide range of complex needs. This care home works with people facing various challenges, from dementia and mental health conditions to physical disabilities and substance misuse issues. The team here understands that everyone's journey is different.
Who they care for
The home provides care for adults of all ages, including those under 65. They support people with sensory impairments, eating disorders, and physical disabilities alongside their dementia and mental health services.
For those living with dementia, Burgess Manor offers specialist support as part of their broader approach to complex care needs. The home has experience working with residents who have dementia alongside other conditions.
“With such a range of specialisms, it's worth visiting to see how they might support your loved one's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Burgess Manor has achieved a Good rating across all five domains, an improvement from its previous Requires Improvement rating, which is a meaningful step forward. However, the published inspection report contains very limited specific evidence, so scores reflect the rating improvement and confirmed Good status rather than detailed, observed examples of care in practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People who know the home speak warmly about the caring approach they see from staff members. There's a sense that the team genuinely wants to make a difference in residents' lives.
What inspectors have recorded
How it sits against good practice
With such a range of specialisms, it's worth visiting to see how they might support your loved one's specific needs.
Worth a visit
Burgess Manor, on Fleetwood Road in Southport, was rated Good across all five inspection domains at its most recent inspection in February 2022. This is a meaningful improvement from its previous Requires Improvement rating and covers safety, staffing, care quality, activities, and leadership. The home cares for up to 53 people and holds a broad range of specialisms including dementia, mental health conditions, and physical disabilities. The main limitation of this report is that the published inspection text is very brief and contains almost no specific observations, quotes, or examples to show what life is actually like at Burgess Manor. A Good rating is a real marker of progress, but it tells you the home met the threshold; it does not tell you whether staff know your parent by name, whether the food is eaten with enjoyment, or whether there is someone doing one-to-one activities on a quiet afternoon. Before making a decision, visit in person, ask to see last week's actual staffing rota (not the template), and ask the manager directly how they have maintained the improvement since the 2022 inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Burgess Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Burgess Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting complex needs with genuine care and warmth
Burgess Manor – Your Trusted nursing home
When you're looking for specialist care that goes beyond the basics, Burgess Manor in Southport offers support for a wide range of complex needs. This care home works with people facing various challenges, from dementia and mental health conditions to physical disabilities and substance misuse issues. The team here understands that everyone's journey is different.
Who they care for
The home provides care for adults of all ages, including those under 65. They support people with sensory impairments, eating disorders, and physical disabilities alongside their dementia and mental health services.
For those living with dementia, Burgess Manor offers specialist support as part of their broader approach to complex care needs. The home has experience working with residents who have dementia alongside other conditions.
“With such a range of specialisms, it's worth visiting to see how they might support your loved one's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
